Crucial Conversations: Tools for Talking When Stakes Are High (Paperback)

Condition

VERY GOOD: The book's spine, covers, and pages are in excellent condition, showing only the slightest signs of use and wear.

Product Details

From the Foreword by the late Stephen R. Covey, author ofThe 7 Habits of Highly Effective People : "From my own work with organizations, including families, and from my own experience, I have come to see that there are a few defining moments in our lives and careers that make all the difference. Many of these defining moments come from 'crucial' or 'breakthrough' conversations with important people in emotionally charged situations where the decisions made take us down one of several roads, each of which leads to an entirely different destination."

CHAPTERS

1. What's a Crucial Conversation?
2. Mastering Crucial Conversations
3. Start with Heart
4. Learn to Look
5. Make It Safe
6. Master My Stories
7. STATE My Path
8. Explore Others' Paths
9. Move to Action
10. Putting It All Together
11. Yeah, But
12. Change Your Life